BitUtil Sales and Support are open Monday - Friday (9am-5pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hour and on weekends will generally not be seen until the following work day.
You can contact us via the following e-mail address:
General questions: contact@bitutil.com
Support and Suggestion: support@bitutil.com
If you do not receive an initial acknowledgement then you will also not receive our response to your support request. If you do not receive that initial acknowledgement it could be because 1. You provided an incorrect e-mail address or 2. Your ISP has blocked our e-mail which it has misinterpreted as SPAM. It concerns us that our efforts to provide prompt and comprehensive service to you gets destroyed by these ISP blocks. Yes, your ISP is trying to help control the spam but in the meantime you are missing important e-mails. Please ensure that e-mail from disktrix.com is allowed to pass through to you or is whitelisted. We will only attempt to send your response to your technical support issue once. Please contact your ISP to have any blocked e-mail from disktrix.com released to you.